The ISO 9001: 2015 standard is adopted by the organization to continuously improve its overall performance, to consistently provide products and services that meet customer requirements as well as applicable legal and regulatory requirements.

Adopting the standard is a strategic decision of the organization and offers the benefit of considering the risks and opportunities associated with the business environment as well as achieving its objectives.

Achieving the intended results of the organization must consider a process-based approach, which incorporates the “Plan-Perform-Verify-Act” (PDCA) cycle as well as a risk-based thinking of its processes.

By applying the PDCA cycle to all processes and risk-based thinking, an organization identifies and implements those actions to address risks and opportunities, so as to minimize the negative effects of risks and take advantage of opportunities.