Presentation of the requirements of ISO 9001: 2015 and ISO 19011: 2018, analysis of individual requirements.

Principles of quality management.

Risk-based thinking (the risk management process with the risk analysis exercise applied to the organization).

Audit, audit principles, coordination of the audit program.

Preparing, conducting and documenting the audit.

Audit techniques and information processing.

Simulation of an audit (internal audit plan, audit program, audit report, non-compliance reports including their resolution through the corrective action plan)

Exercises, case studies applied, daily.

Final exam