Presentation of the requirements of ISO 9001 and ISO 19011 respectively

Leadership in the quality management system

Ensuring the compliance of the management system with the legal and regulatory requirements,

Ensuring that there is management involvement in managing the risks involved in the organization’s processes

Applying tools and methods to improve the performance of the organization

Coordination of internal audit and second party audit programs

Implementation, certification, maintenance of quality management systems. Case studies

Coordinating the customer satisfaction monitoring system

Development of a supplier relationship management system

Coordination, motivation and support of teams involved in improving the organization’s practices, procedures, products and services

Risk-based thinking

Exercises, case studies